Returns
RETURNS POLICY
Incorrect goods
If for some reason you have received the wrong item, then please let us know within 24 hours of delivery. You can either return the goods to our store, or we will arrange to have goods collected from you. Once we have received the goods in new condition, they will be checked and the correct goods, where possible, will be replaced/sent out to you at no extra cost.
Tent Instructions
Every tent we ship to a customer will come with an information sheet and instructions from the tent manufacturer. BOTH of these sets of information MUST be read BEFORE you attempt to erect the tent and adhered to DURING the erection process.
Unsuitable Tents
If upon receipt of the tent you have ordered you decide that the pack size of it is too big or it’s too heavy or you’ve just changed your mind since ordering it, please inform us of this within 48 hrs of purchase. We will happily arrange collection of the tent for a £30.00 charge and we also reserve the right to charge you a handling fee of 10% of the value of the tent.
If you feel you need to unpack and/or erect the tent to see if it will be suitable for your use, this must be performed INDOORS and on clean, smooth surfaces. Pitching it in a field or garden automatically renders the tent 'used' and as such it cannot be returned to us. Also, under the Health & Safety at Work Act, it is not possible for a retailer or manufacturer to handle returned goods in a dirty condition.
Your intention to return an unsuitable tent to us must be communicated within 48 hrs of receipt of your order. The cost of returning an unsuitable tent is the responsibility of the customer and must be made within 28 days of receipt of the item. We can arrange collection of the item for you if you wish for a charge of £30.00 – please call 02891 465551 to make arrangements. A full refund for the tent less carriage and a 10% handling fee will be made only when we have had the opportunity to inspect the tent thoroughly as it needs to be sold as perfect to the next customer. Damaged or Faulty Tents
Damaged or Faulty Tents
If after erection of your tent (following the instructions provided) you feel that the tent is damaged or is in some way faulty, then you must inform us of the nature of the fault/damage within 7 days of receipt of the tent. The customer must return the tent (or tent part) to us (enclosing a receipt for shipping costs) for inspection of the fault/problem by our in-house experts and possibly by a manufacturer’s representative. Until the inspection process is completed we will not be able to issue the customer with a replacement tent (or tent part) or a refund (unless under exceptional circumstances).
If we/the manufacturer is happy that the damage/fault is as a result of a manufacturing problem or defect, we will be happy to release a replacement tent (or tent part) to the customer and/or refund the costs of the tent plus the return shipping costs.
Please be reminded of some basic Sale of Goods Act stipulations. If you are returning goods to us (faulty or otherwise) within 28 days of purchase, you may be entitled to a repair, replacement or a refund. After 28 days you are only entitled to a repair or a replacement under the terms of the manufacturers warranty (which will usually cover you for 12 months after purchase) or, under certain circumstances, a credit note. If you have returned faulty goods to us, we are entitled to a ‘reasonable period’ to inspect the goods and reach an informed decision. Trading Standards has deemed that a ‘reasonable period’ for goods not in daily use as being 28 days.
Short Delivery and Damaged Goods
Any damages or shortages on a delivery must be reported WITHIN 48 HOURS OF DELIVERY by TELEPHONE, no claims will be entertained after this time. Orders received after 4pm on a Friday can be reported by 12pm Monday.
IMPORTANT - All deliveries need to be signed for. If there is no-one available to sign, then a card will be left by the courier, a second attempt may be made on the next working day. If there is still no-one available the consignment will be held at the couriers depot for 3 days.
If you do not contact the courier to arrange collection or an alternative delivery day the consignment will be returned to us and you will be liable for the additional delivery charges and also for the cost of re-shipping the item(s). If your order is carriage “free” then we reserve the right to deduct the actual costs of shipping before a refund is made for a failed delivery that is returned to us.
These conditions do not affect your statutory rights as a consumer.
Returns Address
Returns, LPC Tents,
5B Balloo Way,
Balloo Ind Est,
Bangor,
Co Down,
BT19 7QZ